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THIRD OPEN EYE SECURITY SERVICES

Retail security in Zambia

A safer space for customers and staff.

Discuss a security presence for shops, shopping facilities and commercial premises.

Every site has its own working hours, access requirements and priorities. Tell us about your premises so we can discuss an appropriate arrangement and confirm service availability.

Planning your service

Requirements to bring to your consultation

  • Entrance observation
  • Incident response procedures
  • Opening and closing checks

Support staff and customer access

Retail premises need security arrangements that account for customers, staff and deliveries at the same time. Discuss entrance observation, staff contacts and how security personnel should request management support. The approach should fit the size of the premises and the customer environment.

Review opening and closing routines

Opening, closing and stock deliveries often involve different people and access arrangements. Agree who is authorised to enter before trading, how late deliveries are handled and who confirms that closing checks are complete. In a shared retail development, clarify the boundary between your store and the wider property’s security responsibilities.

Share your trading requirements

Provide your location, trading hours, delivery pattern and any peak periods when seeking a quotation. TOESS can discuss a suitable presence and escalation arrangements. Changes to layouts or promotions should be reviewed with the team if they affect entrances or visitor flow.

From enquiry to deployment

Consultation → site assessment → agreed security plan → deployment → supervision → reporting and review.

How do I request a quotation?

Tell us about your site, location, security requirements and preferred start date. TOESS will review the enquiry and agree next steps.

Where does TOESS operate?

TOESS has verified operating offices in Serenje, Ndola and Luanshya. We can also assess opportunities in other parts and provinces of Zambia as the company expands; discuss your exact property location when requesting services.

Can I request a site assessment?

Yes. Select site assessment in the quotation form so the team can discuss the visit and requirements.

LET’S TALK SECURITY

A safer tomorrow
starts with a conversation.

Request a site assessment
CLIENT EXPERIENCES

Client testimonials

Feedback from the people and organisations we serve.

We've had Third Open Eye handling our plant security for just over two years now, and honestly the difference is night and day. Our site sits close to the main Lusaka–Livingstone road, and theft used to be a weekly headache. Since they took over, incidents have dropped dramatically. Their team actually patrols, not just sits at the gate on their phones. Very professional.

Southern African Ferro Alloys Limited

Our residents are very particular, and honestly so are we when it comes to who we let represent the building here in Lusaka. Third Open Eye's guards are always well presented, polite, and they know the residents by name. Several tenants have told me they feel much safer coming home late at night. That's exactly what we wanted.

Swiss Luxury Apartments

We're out near Livingstone, fairly close to the Botswana and Zimbabwe borders, so security was always a worry, especially at night. Third Open Eye put together a proper plan for us — patrols, gate control, coordination with the local police — the works. Our guests have even commented on how alert and friendly the security staff are. Good people.

Lutanda Lodge

What I appreciate most is their response time. We had a break-in attempt last year at one of our yards and their team was on site within minutes, coordinated everything with the Zambia Police Service, and handled it calmly. They also review their procedures with us regularly instead of just doing the same old thing. Worth every kwacha.

Metalloy Limited

Running a hotel means security has to be strong but invisible — guests shouldn't feel like they're in a fortress. Third Open Eye gets that balance perfectly. Their staff are firm when needed but warm with our guests, whether they're locals or visitors crossing in from neighboring countries. We've had zero major incidents since switching to them.

Fatmols Hotels and Lodges

As a manufacturing business, we have expensive materials moving in and out all day, including shipments heading to the border. Third Open Eye set up a proper check-in/check-out system for our trucks and suppliers, and our inventory losses have basically disappeared. The supervisor even does surprise inspections at random hours. They take their work seriously.

Boss Aluminium

We started as a small workshop and grew into a full showroom, and Third Open Eye grew with us. They adjusted their coverage as we expanded without us even having to chase them. The guards are trustworthy — we've never had a single issue with theft from staff or stock. It feels like having family watch over the place.

Eyatiko Furnitures

You'd think an insurance company would be picky about security contractors, and you'd be right. We vetted several firms before choosing Third Open Eye. Their documentation is thorough, their guards are vetted and trained properly, and their monthly reports are actually useful — not just paperwork to tick a box. Very solid operation, and ZDA compliant on all their paperwork.

Guardian Insurance Services

We operate overnight shifts, so our bakery needs round-the-clock protection. Third Open Eye's night team is always alert — you can tell they're not just there for the paycheck. One of their guards actually noticed a gas smell early one morning and reported it before it became a real problem. That's the kind of attention you can't train into everyone.

Star Bakery Limited
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