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THIRD OPEN EYE SECURITY SERVICES

Industries we protect

Security planning starts with how your organisation works. We discuss your visitors, assets, routines and risks before agreeing protection.

Match protection to your operating environment

Mining

Clarify authorised entry, contractor movements and responsibility for approving equipment transfers. Review boundary and supervision requirements during the site assessment.

Discuss requirements

Manufacturing

Account for production shifts, maintenance contractors and delivery traffic. Agree how checks fit the working process and who can resolve exceptions.

Discuss requirements

Construction

Update the security plan as temporary boundaries, storage and subcontractors change. Identify who authorises material removals and communicates changes to the next shift.

Discuss requirements

Retail

Balance a welcoming customer experience with clear opening, closing and incident procedures. Discuss stock movements and escalation with the store manager.

Discuss requirements

Warehousing

Follow goods through receiving, storage and dispatch. Define release authority, visitor routes and the records needed when responsibility passes between teams.

Discuss requirements

Logistics

Plan for scheduled and unexpected vehicle movements. Agree driver verification, waiting arrangements and how collection or delivery exceptions reach the responsible manager.

Discuss requirements

Corporate offices

Clarify reception duties, visitor approvals and access outside office hours. Discuss confidential areas and how staff communicate changes to authorised entry.

Discuss requirements

Financial institutions

Identify customer-facing and restricted spaces, escalation contacts and operating procedures. Specialist protection requirements need a separate assessment and agreed scope.

Discuss requirements

Schools

Discuss visitor appointments, authorised collection and coordination with school management. Keep access decisions with designated staff and handle personal information responsibly.

Discuss requirements

Healthcare

Consider patients, visitors, deliveries and staff working different shifts. Security arrangements should support access to care and the facility’s own escalation procedures.

Discuss requirements

Hospitality

Plan around guest arrivals, service entrances and events. Define how security staff coordinate with reception and management while respecting guest privacy.

Discuss requirements

Agriculture

Explain seasonal working patterns, equipment movements and the areas requiring protection. Confirm exact site access and communications arrangements before deployment.

Discuss requirements

Residential properties

Agree resident and guest access, deliveries and after-hours contacts. Procedures should respect privacy and be clear to residents as well as personnel.

Discuss requirements

NGOs

Discuss office access, visiting teams and the movement of organisational assets. Clarify responsibility for approving visitors and communicating operational changes.

Discuss requirements

Public institutions

Plan public-facing access alongside restricted working areas. Agree queue or visitor procedures, escalation contacts and the authority for changes to site instructions.

Discuss requirements
LET’S TALK SECURITY

A safer tomorrow
starts with a conversation.

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CLIENT EXPERIENCES

Client testimonials

Feedback from the people and organisations we serve.

We've had Third Open Eye handling our plant security for just over two years now, and honestly the difference is night and day. Our site sits close to the main Lusaka–Livingstone road, and theft used to be a weekly headache. Since they took over, incidents have dropped dramatically. Their team actually patrols, not just sits at the gate on their phones. Very professional.

Southern African Ferro Alloys Limited

Our residents are very particular, and honestly so are we when it comes to who we let represent the building here in Lusaka. Third Open Eye's guards are always well presented, polite, and they know the residents by name. Several tenants have told me they feel much safer coming home late at night. That's exactly what we wanted.

Swiss Luxury Apartments

We're out near Livingstone, fairly close to the Botswana and Zimbabwe borders, so security was always a worry, especially at night. Third Open Eye put together a proper plan for us — patrols, gate control, coordination with the local police — the works. Our guests have even commented on how alert and friendly the security staff are. Good people.

Lutanda Lodge

What I appreciate most is their response time. We had a break-in attempt last year at one of our yards and their team was on site within minutes, coordinated everything with the Zambia Police Service, and handled it calmly. They also review their procedures with us regularly instead of just doing the same old thing. Worth every kwacha.

Metalloy Limited

Running a hotel means security has to be strong but invisible — guests shouldn't feel like they're in a fortress. Third Open Eye gets that balance perfectly. Their staff are firm when needed but warm with our guests, whether they're locals or visitors crossing in from neighboring countries. We've had zero major incidents since switching to them.

Fatmols Hotels and Lodges

As a manufacturing business, we have expensive materials moving in and out all day, including shipments heading to the border. Third Open Eye set up a proper check-in/check-out system for our trucks and suppliers, and our inventory losses have basically disappeared. The supervisor even does surprise inspections at random hours. They take their work seriously.

Boss Aluminium

We started as a small workshop and grew into a full showroom, and Third Open Eye grew with us. They adjusted their coverage as we expanded without us even having to chase them. The guards are trustworthy — we've never had a single issue with theft from staff or stock. It feels like having family watch over the place.

Eyatiko Furnitures

You'd think an insurance company would be picky about security contractors, and you'd be right. We vetted several firms before choosing Third Open Eye. Their documentation is thorough, their guards are vetted and trained properly, and their monthly reports are actually useful — not just paperwork to tick a box. Very solid operation, and ZDA compliant on all their paperwork.

Guardian Insurance Services

We operate overnight shifts, so our bakery needs round-the-clock protection. Third Open Eye's night team is always alert — you can tell they're not just there for the paycheck. One of their guards actually noticed a gas smell early one morning and reported it before it became a real problem. That's the kind of attention you can't train into everyone.

Star Bakery Limited
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