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THIRD OPEN EYE SECURITY SERVICES

Alarm Systems Installation in Zambia

Early awareness starts with a considered design.

Alarm system installation planning for homes, offices and commercial premises. Discuss detection areas, notification requirements, power availability and the response process with TOESS.

Every site has its own working hours, access requirements and priorities. Tell us about your premises so we can discuss an appropriate arrangement and confirm service availability.

Planning your service

Requirements to bring to your consultation

  • Property and detection-zone assessment
  • Alarm equipment and installation scope
  • Notification and user-access arrangements
  • Testing, handover and maintenance requirements

Start with the areas requiring detection

Different parts of a property may need different alarm arrangements. Describe entrances, rooms, storage areas and the hours during which they are occupied. Explain any existing equipment and the problem you want to solve, such as unclear notifications or an outdated installation. A site review helps establish an appropriate equipment and installation scope without assuming that one package fits every building.

Connect the alarm to a clear response process

An alarm notification is useful when the right person knows what to do next. Agree who receives alerts, how contact details are maintained and who is authorised to review an activation. Monitoring, attendance and emergency response arrangements are separate items to confirm in the service scope. Do not assume a particular response time or automatic attendance simply because an alarm is installed.

Include testing and user handover

Before the work is agreed, discuss how the installation will be tested and what instructions authorised users will receive. Identify who can change access settings and who should report a fault. Discuss power interruptions, communication availability and the maintenance requirements of the proposed equipment. The quotation should distinguish installation work, equipment, ongoing services and any recurring charges.

What to include in a quotation request

Provide the property location, building type, approximate areas to cover and whether an existing system is present. Mention preferred installation times and any restrictions on access to the premises. TOESS can then clarify the assessment, equipment options and work required before preparing the proposal.

From enquiry to deployment

Consultation → site assessment → agreed security plan → deployment → supervision → reporting and review.

How do I request a quotation?

Tell us about your site, location, security requirements and preferred start date. TOESS will review the enquiry and agree next steps.

Where does TOESS operate?

TOESS has verified operating offices in Serenje, Ndola and Luanshya. We can also assess opportunities in other parts and provinces of Zambia as the company expands; discuss your exact property location when requesting services.

Can I request a site assessment?

Yes. Select site assessment in the quotation form so the team can discuss the visit and requirements.

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CLIENT EXPERIENCES

Client testimonials

Feedback from the people and organisations we serve.

We've had Third Open Eye handling our plant security for just over two years now, and honestly the difference is night and day. Our site sits close to the main Lusaka–Livingstone road, and theft used to be a weekly headache. Since they took over, incidents have dropped dramatically. Their team actually patrols, not just sits at the gate on their phones. Very professional.

Southern African Ferro Alloys Limited

Our residents are very particular, and honestly so are we when it comes to who we let represent the building here in Lusaka. Third Open Eye's guards are always well presented, polite, and they know the residents by name. Several tenants have told me they feel much safer coming home late at night. That's exactly what we wanted.

Swiss Luxury Apartments

We're out near Livingstone, fairly close to the Botswana and Zimbabwe borders, so security was always a worry, especially at night. Third Open Eye put together a proper plan for us — patrols, gate control, coordination with the local police — the works. Our guests have even commented on how alert and friendly the security staff are. Good people.

Lutanda Lodge

What I appreciate most is their response time. We had a break-in attempt last year at one of our yards and their team was on site within minutes, coordinated everything with the Zambia Police Service, and handled it calmly. They also review their procedures with us regularly instead of just doing the same old thing. Worth every kwacha.

Metalloy Limited

Running a hotel means security has to be strong but invisible — guests shouldn't feel like they're in a fortress. Third Open Eye gets that balance perfectly. Their staff are firm when needed but warm with our guests, whether they're locals or visitors crossing in from neighboring countries. We've had zero major incidents since switching to them.

Fatmols Hotels and Lodges

As a manufacturing business, we have expensive materials moving in and out all day, including shipments heading to the border. Third Open Eye set up a proper check-in/check-out system for our trucks and suppliers, and our inventory losses have basically disappeared. The supervisor even does surprise inspections at random hours. They take their work seriously.

Boss Aluminium

We started as a small workshop and grew into a full showroom, and Third Open Eye grew with us. They adjusted their coverage as we expanded without us even having to chase them. The guards are trustworthy — we've never had a single issue with theft from staff or stock. It feels like having family watch over the place.

Eyatiko Furnitures

You'd think an insurance company would be picky about security contractors, and you'd be right. We vetted several firms before choosing Third Open Eye. Their documentation is thorough, their guards are vetted and trained properly, and their monthly reports are actually useful — not just paperwork to tick a box. Very solid operation, and ZDA compliant on all their paperwork.

Guardian Insurance Services

We operate overnight shifts, so our bakery needs round-the-clock protection. Third Open Eye's night team is always alert — you can tell they're not just there for the paycheck. One of their guards actually noticed a gas smell early one morning and reported it before it became a real problem. That's the kind of attention you can't train into everyone.

Star Bakery Limited
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