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THIRD OPEN EYE SECURITY SERVICES

CCTV Monitoring & Installation in Zambia

A clearer view, with an agreed response.

CCTV installation and monitoring services shaped around your premises. TOESS discusses camera coverage, recording, authorised access and how observations should be escalated.

Every site has its own working hours, access requirements and priorities. Tell us about your premises so we can discuss an appropriate arrangement and confirm service availability.

Planning your service

Requirements to bring to your consultation

  • Camera coverage and installation assessment
  • Recording and monitoring requirements
  • Authorised access and privacy-conscious planning
  • Testing, user handover and support scope

Choose coverage around a practical purpose

Explain what you need to observe: entrances, receiving areas, visitor movements or selected parts of a property. Camera quantity alone does not establish useful coverage. Discuss the viewing conditions, obstructions and areas that should remain private. TOESS can assess the premises and outline installation requirements that reflect the purpose of the system.

Distinguish installation, recording and monitoring

Installation provides the agreed equipment and setup; recording and monitoring arrangements should be specified separately. Clarify who reviews images, when monitoring is required and how observations reach the authorised site contact. Confirm whether storage, connectivity, remote access and ongoing monitoring are included. The service description should state its scope without assuming continuous monitoring or automatic response.

Plan access and information handling

Identify who may view live images, review recordings and change system settings. Agree responsibilities for maintaining user access and handling requests for footage. Discuss retention needs and privacy expectations as part of the assessment. A practical handover should explain how authorised staff use the system and report faults without distributing access details widely.

Agree testing and ongoing support

Ask how camera views, recording and the agreed access functions will be checked at handover. Discuss power and network availability, routine maintenance and how changes to the premises may affect coverage. Include any existing equipment in the enquiry so compatibility and replacement requirements can be reviewed before the quotation is finalised.

From enquiry to deployment

Consultation → site assessment → agreed security plan → deployment → supervision → reporting and review.

How do I request a quotation?

Tell us about your site, location, security requirements and preferred start date. TOESS will review the enquiry and agree next steps.

Where does TOESS operate?

TOESS has verified operating offices in Serenje, Ndola and Luanshya. We can also assess opportunities in other parts and provinces of Zambia as the company expands; discuss your exact property location when requesting services.

Can I request a site assessment?

Yes. Select site assessment in the quotation form so the team can discuss the visit and requirements.

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CLIENT EXPERIENCES

Client testimonials

Feedback from the people and organisations we serve.

We've had Third Open Eye handling our plant security for just over two years now, and honestly the difference is night and day. Our site sits close to the main Lusaka–Livingstone road, and theft used to be a weekly headache. Since they took over, incidents have dropped dramatically. Their team actually patrols, not just sits at the gate on their phones. Very professional.

Southern African Ferro Alloys Limited

Our residents are very particular, and honestly so are we when it comes to who we let represent the building here in Lusaka. Third Open Eye's guards are always well presented, polite, and they know the residents by name. Several tenants have told me they feel much safer coming home late at night. That's exactly what we wanted.

Swiss Luxury Apartments

We're out near Livingstone, fairly close to the Botswana and Zimbabwe borders, so security was always a worry, especially at night. Third Open Eye put together a proper plan for us — patrols, gate control, coordination with the local police — the works. Our guests have even commented on how alert and friendly the security staff are. Good people.

Lutanda Lodge

What I appreciate most is their response time. We had a break-in attempt last year at one of our yards and their team was on site within minutes, coordinated everything with the Zambia Police Service, and handled it calmly. They also review their procedures with us regularly instead of just doing the same old thing. Worth every kwacha.

Metalloy Limited

Running a hotel means security has to be strong but invisible — guests shouldn't feel like they're in a fortress. Third Open Eye gets that balance perfectly. Their staff are firm when needed but warm with our guests, whether they're locals or visitors crossing in from neighboring countries. We've had zero major incidents since switching to them.

Fatmols Hotels and Lodges

As a manufacturing business, we have expensive materials moving in and out all day, including shipments heading to the border. Third Open Eye set up a proper check-in/check-out system for our trucks and suppliers, and our inventory losses have basically disappeared. The supervisor even does surprise inspections at random hours. They take their work seriously.

Boss Aluminium

We started as a small workshop and grew into a full showroom, and Third Open Eye grew with us. They adjusted their coverage as we expanded without us even having to chase them. The guards are trustworthy — we've never had a single issue with theft from staff or stock. It feels like having family watch over the place.

Eyatiko Furnitures

You'd think an insurance company would be picky about security contractors, and you'd be right. We vetted several firms before choosing Third Open Eye. Their documentation is thorough, their guards are vetted and trained properly, and their monthly reports are actually useful — not just paperwork to tick a box. Very solid operation, and ZDA compliant on all their paperwork.

Guardian Insurance Services

We operate overnight shifts, so our bakery needs round-the-clock protection. Third Open Eye's night team is always alert — you can tell they're not just there for the paycheck. One of their guards actually noticed a gas smell early one morning and reported it before it became a real problem. That's the kind of attention you can't train into everyone.

Star Bakery Limited
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